Privacy Policy

Last Updated: December 4, 2025

1. Introduction

Step On Step Off Luxury Transportation ("SOSO," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sosolt.com and use our luxury transportation services in Baton Rouge, Louisiana and surrounding areas.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or book transportation services
• Contact us through our website or by phone
• Subscribe to our newsletter or promotional communications
• Participate in surveys or provide feedback

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and payment information
• Pick-up and drop-off locations
• Date and time of service
• Number of passengers
• Special requests or preferences
• How you heard about our services

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences
• Understand how you use our website
• Improve our services
• Analyze website traffic and trends

We use Google Analytics to collect and analyze website usage data. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our transportation services
• Booking Management: To process your reservations and manage your bookings
• Communication: To contact you regarding your reservations, respond to inquiries, and provide customer support
• Payment Processing: To process payments and prevent fraudulent transactions
• Service Improvement: To understand how our services are used and improve our offerings
• Marketing: To send you promotional materials, special offers, and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To ensure the safety and security of our passengers and drivers

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud hosting providers (Microsoft Azure)
• Email service providers
• Website analytics providers (Google Analytics)
• AI-powered booking assistance providers (Azure OpenAI)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 Protection of Rights

We may disclose your information when we believe it is necessary to:

• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent or investigate possible wrongdoing
• Enforce our terms and conditions

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure hosted on Microsoft Azure
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Booking and transaction records for 7 years (for accounting and tax purposes)
• Marketing communications preferences until you unsubscribe
• Website analytics data in aggregated form indefinitely

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information (subject to certain exceptions)
• Objection: You can object to our processing of your personal information
• Restriction: You can request that we restrict the processing of your information
• Portability: You can request a copy of your information in a structured, machine-readable format
• Opt-Out: You can opt-out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the information provided in Section 11 below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, Yelp, Google). We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any information to them.

10. Louisiana-Specific Provisions

As a Louisiana-based business, we comply with applicable Louisiana state laws regarding data privacy and protection. Louisiana residents have the right to:

• Request information about how their data is collected and used
• Request correction or deletion of personal information
• File a complaint with the Louisiana Attorney General if they believe their privacy rights have been violated

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided us with your email address)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

13. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.